Cybersecurity Vigilance and Threat Detection & Response Is NOT IT Support

Having the IT support team expand their role to include cybersecurity is a common mistake of many organizations. For management, they see cybersecurity as a natural extension because technology is used as the fulcrum to launch attacks; rendering their systems useless, exfiltrating protected, confidential or valuable information, or issuing a ransom demand. While the extrapolation is understandable for the laymen, IT professionals recognize and appreciate the distinction.

A seasoned CIO said it best, “Asking IT to manage cybersecurity for the company would be like asking your general practitioner to perform your heart surgery. You need a specialist to make certain you get the best results.” Unfortunately, many executives see cybersecurity as an extension of the IT support teams’ responsibilities, and expect them to protect and defend the company.

To do this, IT teams need the tools that give them the visibility and insight into the attack surface and threat landscape. Common, and used as part of their IT support role, are endpoint and perimeter security protocols such as anti-malware (formerly anti-virus) and firewalls. To compliment that, along with endpoint and perimeter security a cybersecurity professionals’ tool set requires specialized applications and devices that include SIEM, NLM, DNS & Web protection, DLP, and Cyber and Social Engineering security awareness training. These tools need to be complimented with a robust set of policies and procedures that define the security culture within the organization. And all of these need to be integrated to make the most of the limited resources available.

CyberGuard360’s full suite of cybersecurity tools include all of these, and they are brought together under our patent-pending CyberGlassTM platform. But we didn’t stop there.

Had we just integrated all of these tools into CyberGlass, CyberGuard360’s platform would still be considered a revolutionary step forward for SIEM. But because we believe that seconds count, we created our patent-pending technology called CyberGlassAITM. With CyberGlassAI, CyberGlass goes beyond the passivity of a traditional SIEM; adding direct asset access, scripting and automation (traditionally the purview of RMM tools), and machine learning.

CyberGlassAI goes beyond SIEM’s passive “see something, says something” monitoring and alerting approach. Using a machine learning engine to build profiles of user, system and network behaviors, CyberGlassAI creates baseline norms, called UEBA (User & Entity Behavior Analytics). It then leverages UEBA to identify abnormalities that deviate from the normal behavior and may pose a threat; trapping, alerting and responding accordingly. CyberGlassAI then adds both the behavior and the response to the library of automation to identify and act proactively. With CyberGlassAI’s artificial intelligence and automated response, CyberGlass “sees something, does something”; an automated first-responder to attack and mitigate the treat.

And when an engineer needs to intervene, there’s no need to jump out of CyberGlass and into the RMM tool of choice. CyberGlass with CyberGlassAI provides direct endpoint access; engineers can open the endpoints console, command prompt or a powershell prompt right from the CyberGlass platform. Using artificial intelligence (AI), and enabling direct access to the asset, we’ve empowered CyberGlass with a machine learning engine and an RMM’s immediate access to the asset to bridge the security gap inherent to a SIEM.

CyberGuard360’s suite of products and services augment the IT team, empowering them with security-engineer capabilities; improving efficiency and effectiveness, and hardening the attack surface. When seconds count, you can count on CyberGuard360’s CyberGlass.